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If you get a 619 error when trying to connect to a VPN, don’t worry: you aren’t alone. The error message tells you that that the connection the VPN is trying to establish has failed. Fortunately, while the error can be annoying, and can occur randomly, there is light at the end of the tunnel. The more you educate yourself on using VPN, the better. Before we look at any potential remedies, however, let’s first explore how it occurs in the first place.
There are two main causes of this error:
Third-Party VPN Application
If you’re attempting to connect to the Windows VPN, but you have another VPN installed on your device, it could cause the error. The obvious way to fix this would be to uninstall the third-party app (we’ll go into more detail on this shortly).
Third-Party Antivirus or Windows Firewall
Another potential cause is your third-party antivirus or Windows Firewall. This occurs when Firewall has blocked connectivity or your third-party antivirus is imposing limits.
Now, here are some remedies to try and fix the problem
- Uninstall and Reinstall Any Third-Party VPNs You Have Installed
If you’re getting the error when using the Windows default VPN, you should try uninstalling any third-party VPNs you may have on your system. Then check to see if your Windows VPN works without giving you the error. If it does, you can reinstall your VPN if you like to have multiple VPNs. Just make sure to configure any applicable settings for your third-party VPN to run smoothly again. You should also go for the best VPN for Windows 10, and ensure you’re installing the latest version.
Having more than VPN on your device can result in connection clashes if you have them running at the same time. Before uninstalling, you could try restarting your device to prevent them from running simultaneously. If that doesn’t work, you could simply try uninstalling, as advised above.
- Check Your Firewall
A firewall blocks access to specific ports, making it more difficult for hackers to access your computer. Unfortunately, this can also result in the “safe” ports being blocked, including those that help you connect to the Internet. This can give you a 619 error. To check whether this is what’s causing the error, you’ll need to make sure that the services vital for the Internet aren’t blocked on your firewall’s “exceptions” list. Of course, you’ll also want to be confident that you trust these exceptions, and that they’re genuinely vital, or it could result in other problems.
- Disable Your AV Program
You can also try disabling your antivirus program. The majority of AV programs block connections of other software programs, both incoming and outgoing. You should disable your VPN while trying to use it to connect to the Internet.
- Check Your VPN on a Different PC
You should check your VPN on another device or computer while connected to the same network. If the error persists, the network is the problem that’s preventing you from accessing the Internet via your VPN. It could even be an issue with network connectivity. As you can see, whether you’re using your VPN for surfing the web or playing the latest title you bought from gaming retailer Gamstop, error 619 isn’t always an obvious fix.
- Configure Your PPTP Settings
If you’re using the Windows VPN, you may also see the error due to a PPTP misconfiguration. To change your PPTP settings, press Windows + I, and then go to Settings. From there, go to Network and Internet. Next, go to the VPN section and click on Add a VPN connection. Once you’ve filled in all the requirements, choose PPTP under the drop-down menu for Type, and you’re done.